Why is my account suspended?

Your account will be suspended due to outstanding bill(s) and/or an expired bank card.

You can look at the following FAQs to find out how to pay your outstanding bills and how to change your bank card details.

Once all outstanding bills are paid via the Source London website and/or your bank card details are updated, your account will be automatically unsuspended, and you will be able to use the service immediately.

Please note that if outstanding bills are not paid within a reasonable amount of time, your details will be forwarded on to a debt collection agency. If you pay outstanding bills through the debt collection agency, there may be a delay in reactivating your account.

A suspended account does not mean that your subscription has been terminated and you will continue to incur subscription fees as per our T&Cs. If you wish to discuss your situation, please contact us.

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