Lost/stolen/faulty membership card, what should I do?

If you have lost your membership card, you can call our customer service team on 0203 056 8989 to request a new card. Please note that a £10 fee will apply when issuing a new card.

In the unfortunate event that your membership card is stolen, please contact our customer service team on 0203 056 8989. Your card will be immediately blocked to prevent any fraudulent usage.

A copy of the official police crime report will be required to receive a free membership card replacement.

If you have found a Source London card, please send it to:

  • Source London Mobility Solutions Limited
    Customer Service Department
    183 Eversholt Street
    London, NW1 1BU
    United Kingdom


If you think your card may be faulty, please contact us via your online account or by calling our customer service team on: 0203 056 8989 so that we can assist you.

Please note that your Source London membership card can only be used to access stations which are displayed on our station map via https://www.sourcelondon.net/stations. Your Source London card will not be accepted at stations which are not displayed on our station map.