At some charge points there might be a slight delay while the card is being checked. Please allow up to 10 seconds before trying again.
Always look at the screen display for instructions and guidance on when / how to present your card to the unit.
If it still does not work, please contact us on 0203 056 8989.
Our contact centre will investigate the issue and if we can’t resolve it over the phone we will advise the charge point manufacturer of the fault.
If the car itself is faulty, we will not be able to assist and recommend that you call your car manufacturer.