Starting a charge with your membership card (for existing customers only):
To start a charge, simply tap your membership card on any available charge point (charge point will have a green light if it is available, if you have reserved a charge point the light will be blue) and follow the instructions displayed on the screen before connecting your vehicle.
Please ensure that your cable is fully inserted into the charge point if you are using your own cable. Your charging session should then begin and the charge point light should turn blue.
Please check that your vehicle is charging before leaving the station. If you are unable to successfully start your charging session, please call our customer service on 0203 056 8989, available 24/7.
Ending a charge with your membership card (for existing customers only):
To end a charge, simply tap your membership card on the charge point and follow the instructions displayed on the screen before disconnecting your vehicle.
Please ensure you receive a text message confirming that your charge has ended as well as a confirmation message on the charge point. If you do not receive the confirmation, please immediately contact our customer service team on 0203 056 8989, available 24/7, to avoid incurring additional fees.
You will need a valid debit/credit card and a mobile phone when arriving at the charge point. Click on the “Not a member? Tap here” button on the touchscreen, then scan the QR code with your mobile phone (or enter the URL displayed manually), and follow the instructions displayed on your phone to start a charge.
Please note that you will need to follow the same procedure to end the charge.
Please ensure that you enter your correct email address before beginning your charge if you wish to receive information about your charge (charge duration, price and VAT invoice) once you have disconnected your vehicle.