Additional fees include:
Lost card replacement fee
If your card is lost or misplaced, you should immediately contact our customer service team on 0203 056 8989. Please note that a £10.00 fee will be applied to replace the lost card.
In the unfortunate event that your membership card is stolen, please contact our customer service team on 0203 056 8989. Your card will be immediately blocked to prevent any fraudulent usage.
A copy of the official police crime report will be required to receive a free membership card replacement.
Expired reservation fee
Failure to honour or cancel a charge point reservation within the booking time frame of 40 minutes will result in a £5.00 penalty.
For a list of all additional fees, please check our T&Cs (please refer to “additional fees” section at the bottom of the page).