Charge points are designed so that power will only go through the cable if it is connected at both ends. We do not consider that there is more risk when using the charge points while it is raining.
Please contact us immediately on 0203 056 8989 as this may represent a danger. Please do not attempt to use or touch the charge point if you see any damage.
Please identify the affected charge point by giving us the location and/or the charge point ID number, which can be found at the back of the charge point. The ID number usually starts by 986 followed by 000 and a further 4 digits, for example: 9860001234.
Start by ensuring that you are following the instructions on the charge point. Do not make any attempt to force the cable out. If you are still unable to remove your cable from the charge point, you can call our customer service team whilst you are still at the station.
Customer service is available 24/7 at 0203 056 8989.