Safety Rules

What should I do if I find a damaged or a faulty charging point?

Please contact us immediately on 0203 056 8989 as this may represent a danger. Please do not attempt to use or touch the charge point if you see any damage.

Please identify the affected charge point by giving us the location and/or the charge point ID number, which can be found at the back of the charge point. The ID number usually starts by 986 followed by 000 and a further 4 digits, for example: 9860001234.