Park & Charge

How do I pay for parking?

You will never have to pay any additional parking fees when using our on-street charge points, even in Central London (with the exception of charge points located in Bromley). For off-street charge points and charge points in Bromley, you may have to pay via standard pay & display or other modes of payment in car parks.  Please refer to the signage at the parking bay and/or car park for more information.

I plugged my vehicle but it is not charging. What should I do?

Always ensure that you tap your membership card on the charge point before connecting your vehicle as most charging issues occur when a charging cable is incorrectly connected to a charge point.  If you have followed the instructions on the charge point and are still unable to charge, please contact our customer service team available 24/7 on 0203 056 8989.

What should I do if I find a non-electric vehicle parked at a charging point where I wanted to charge my EV?

Whilst we will make sure we do everything we can to keep Source London bays exclusive to electric vehicles where it is possible, it is the responsibility of the boroughs to enforce the parking regulations. Please report any vehicles illegally occupying dedicated electric vehicle bays to your local council directly as they have the authority to have vehicles ticketed and/or removed.