Please note that your charging session begins when you connect your vehicle to a Source London charge point and ends once you disconnect your vehicle from the point. You will continue to incur session fees if you remain connected to a Source London charge point even if your vehicle has finished charging.
Park & Charge
From a landline it will be the price of a local call. Please check with your mobile operator for call costs if you are calling from a mobile.
Should you wish to report a faulty charge point, you will find the sticker with the ID/serial number at the back of the charge point. The ID/serial number usually starts by 986 followed by 000 and a further 4 digits, eg 9860001234.
The majority of Source London charge points are double headed 3kW (Type 1) and 7kW (Type 2) charge points, which should charge your vehicle from 0% to 75% in about 6 or 3 hours respectively although this may vary depending your vehicle’s battery size and on-board charging capacity.
To start a charge, simply tap your membership card on the charge point and follow the instructions displayed on the screen before connecting your vehicle. To end your charging session, tap your membership card on the screen and follow the instructions before disconnecting your vehicle.
You will never have to pay any additional parking fees when using our on-street charge points, even in Central London (with the exception of charge points located in Bromley). For off-street charge points and charge points in Bromley, you may have to pay via standard pay & display or other modes of payment in car parks. Please refer to the signage at the parking bay and/or car park for more information.
Almost all Electric Vehicles are compatible with Source London charge points. You can check the compatibility of your car on the UKEVSE website. Our charge points are compatible with Type 1 and Type 2 connectors.
Always ensure that you tap your membership card on the charge point before connecting your vehicle as most charging issues occur when a charging cable is incorrectly connected to a charge point. If you have followed the instructions on the charge point and are still unable to charge, please contact our customer service team available 24/7 on 0203 056 8989.
Start by ensuring that you are following the instructions on the charge point. Do not make any attempt to force the cable out. If you are still unable to remove your cable from the charge point, you can call our customer service team 24/7 at 0203 056 8989 who will be able to assist you immediately.
What should I do if I find a non-electric vehicle parked at a charging point where I wanted to charge my EV?
Whilst we will make sure we do everything we can to keep Source London bays exclusive to electric vehicles where it is possible, it is the responsibility of the boroughs to enforce the parking regulations. Please report any vehicles illegally occupying dedicated electric vehicle bays to your local council directly as they have the authority to have vehicles ticketed and/or removed.