Park & Charge

What are the different types of charging points and how fast do they charge?

There are a number of different types of charge points in the Source London network. The majority are double headed 3kWh and 7kWh charge points, which should charge your car from 0% to 75% in 6 or 3 hours respectively.

There are some fast charge points, please look for them on our charge point map. We recommend you to check the compatibility of your vehicle with this type of charge point.

I plugged my car but it is not charging. Who should I call? My car manufacturer or the Source London customer service team? I am getting errors when trying to swipe my card at a charge point.

At some charge points there might be a slight delay while the card is being checked. Please allow up to 10 seconds before trying again.

Always look at the screen display for instructions and guidance on when / how to present your card to the unit.

If it still does not work, please contact us on 0203 056 8989.

Our contact centre will investigate the issue and if we can’t resolve it over the phone we will advise the charge point manufacturer of the fault.

What should I do if I find a non-electric vehicle parked at a charging point where I wanted to charge my EV?

The rules governing Source London parking bays depend on where they are located. Some bays may allow both electric and non-electric vehicles to park. Please check the signage at the charge point to confirm what regulations apply. Whilst we will make sure we do everything we can to keep Source London bays exclusive to electric vehicles where it is possible, it is the responsibility of the boroughs to enforce the parking regulations. Please report any vehicles illegally occupying dedicated electric vehicle bays to your local council.

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