From a landline it will be the price of a local call. Please check with your mobile operator for call costs if you are calling from a mobile.
Park & Charge
Please report all queries and fault reports to our contact centre on: 0203 056 8989.
There are different types of Charge posts in operation; all should have an easily found sticker with our phone number (0203 056 8989) and an ID number (what we call the serial number) on them. The ID number has 3 digits then an underscore then 5 digits. i.e. 100_12345
There are a number of different types of charge points in the Source London network. The majority are double headed 3kWh and 7kWh charge points, which should charge your car from 0% to 75% in 6 or 3 hours respectively.
There are some fast charge points, please look for them on our charge point map. We recommend you to check the compatibility of your vehicle with this type of charge point.
As different charge points will have different procedures, the easiest way to find out how to use a charge point is by following the instructions on the screen.
Depending on where you are parked, you may have to pay via standard pay & display or other modes of payment in parking lots. Please refer to the signage at the parking bay for more information.
You can check the compatibility of your car with Source London charge points on the UKEVSE website. There are different types of charge points in the Source London network and it is likely that your car is compatible with a number of them.
I plugged my car but it is not charging. Who should I call? My car manufacturer or the Source London customer service team? I am getting errors when trying to swipe my card at a charge point.
At some charge points there might be a slight delay while the card is being checked. Please allow up to 10 seconds before trying again.
Always look at the screen display for instructions and guidance on when / how to present your card to the unit.
If it still does not work, please contact us on 0203 056 8989.
Our contact centre will investigate the issue and if we can’t resolve it over the phone we will advise the charge point manufacturer of the fault.
Start by ensuring that you are following the instructions on the charge point. There are different charge point models across London and the procedures may differ slightly. Do not make any attempt to force the cable out.
If there seems to be a problem, you can call our customer service team at 0203 056 8989.
What should I do if I find a non-electric vehicle parked at a charging point where I wanted to charge my EV?
The rules governing Source London parking bays depend on where they are located. Some bays may allow both electric and non-electric vehicles to park. Please check the signage at the charge point to confirm what regulations apply. Whilst we will make sure we do everything we can to keep Source London bays exclusive to electric vehicles where it is possible, it is the responsibility of the boroughs to enforce the parking regulations. Please report any vehicles illegally occupying dedicated electric vehicle bays to your local council.