Should you wish to cancel your membership, simply send us a written request from your Source London online account.
If you have registered a valid debit/credit card and accepted our Terms and Conditions, your subscription will be activated shortly after and you should receive your membership card within a couple of working days. The membership card can be used as soon as you receive it as it is already fully functional.
If you have more than one vehicle, you will need to set up an individual membership per vehicle as you can only register one electric vehicle per membership. Multiple memberships/vehicles can be linked to one account.
In order to report your membership card as stolen, please contact our customer service team on 0203 056 8989. We will then deactivate the card and issue a replacement one.
I lost my membership card, what can I do? My card is faulty/ I found a Source London card. Where can I return it ?
If you have lost your membership card, you can call our customer service team on 0203 056 8989 to request a new card. Please note that fees will apply when issuing a new card.
If you card is faulty or you have found a Source London card, please send it to:
Customer Service Department
5 Cavendish Square
How do I update my personal and contact information? How can I change the email address on my account?
You can update your information at any time by logging into your online account. Once you are logged in, just access the “my personal information/my information” page and change it from there. You can only have one email address per account.
Alternatively, you can also update your information via the Source London app on the “My account/my information” page.
We accept debit and credit VISA, MASTERCARD and MAESTRO cards.
To subscribe to Source London, all you need is an electric vehicle and a payment card. You do not need any documents. You can sign up for membership here. Once your subscription has been activated, a membership card will be sent to you.