Membership

If you have more than one vehicle, you will need to set up an individual membership per vehicle as you can only register one electric vehicle per membership.

Memberships are only allowed in one person's name and associated with one email address, so we are unable to issue a second membership card for a same account.

In order to report your membership card as stolen, please contact our customer service team on 0203 056 8989. We will then deactivate the card and issue a replacement one.

If you have lost your membership card, you can call our customer service team on 0203 056 8989 to request a new card. Please note that fees will apply when issuing a new card.

If you card is faulty or you have found a Source London card, please send it to :

• Bluepointlondon Limited
  Customer Service Department
  5 Cavendish Square
  London
  W1G 0PG
  United Kingdom

You can update your information at any time by logging into your [online account]. Once you are logged in, just access the “my personal information/my information” page and change it from there. You can only have one email address per account.