Membership

I lost my membership card, what can I do? My card is faulty/ I found a Source London card. Where can I return it ?

If you have lost your membership card, you can call our customer service team on 0203 056 8989 to request a new card. Please note that fees will apply when issuing a new card.

If you card is faulty or you have found a Source London card, please send it to:

Bluepointlondon Limited
Customer Service Department
5 Cavendish Square
London
W1G 0PG
United Kingdom

How do I update my personal and contact information? How can I change the email address on my account?

You can update your information at any time by logging into your online account. Once you are logged in, just access the “my personal information/my information” page and change it from there. You can only have one email address per account.

Alternatively, you can also update your information via the Source London app on the “My account/my information” page.